Tools include using our real time tracker logging system which is fully audit-able, tracked and managed in real time by a real person. You may also log in to see the current status of any actions and support issues that have been raised. Our support phone is managed by a real person, not an automated messaging service. Options for support include:
Tailored packages including telephone only through to fully managed 24/7 support with engineer call out if required.
If you have an event of a switch over or upgrade of your current systems, we can offer a pay as you go service based on incident or event.
Customised support to companies who depend on a high level of IT competency without the internal resources and IT team to manage them. We can provide bespoke IT support arrangements by mutual discussion.
A highly pro-active IT monitoring facility to allow visibility on errors and problems allowing us to take actions should a critical state occur. We will often be identified of any issues before they are reported, hence, we usually assign our support procedures immediately, providing peace of mind to our customers.
Systems are configured to send logging data to our logging servers enabling diagnostics and investigations to take place, should any incidents occur. This can be useful to some clients who require proof and validation of electronically logged data.
Remote backup has saved many companies from suffering from disruption due to theft or fire where backup tapes become unusable. We can provide full system recovery, enabling your company to prioritise and focus on getting back to where you left off, both quickly and efficiently.
Health checks are available, remote or local, for servers and workstations based on Open Source and Linux based operating systems. Occasionally, this is required prior to taking on support contracts to ensure both the client and OpusVL understand the implications of what support is required.
Please talk to one of our team about your requirements
01788 298450 firstname.lastname@example.org